Effective Date: 7 April 2025
Company Name: The Tech Query Software Solutions
Legal Name: Vikrm Kumar
At The Tech Query, we strive to deliver high-quality software solutions and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested and processed.
1. Service Cancellation
- Clients may cancel a service or project before development work has commenced for a full refund.
- Once the project has started or resources have been allocated, partial refunds may be considered based on the amount of work completed.
- Subscription-based services can be canceled at any time, but refunds will not be issued for the remaining period.
2. Refund Eligibility
Refunds are issued only in the following cases:
- Duplicate or overpayment
- Project cancellation before work begins
- Failure to deliver services as promised (after review and confirmation)
- Technical issues caused solely by our system or team that prevent service fulfillment
3. Non-Refundable Items
- Payments made for completed milestones or approved deliverables
- Consultation or training sessions already conducted
- Custom development work once delivered or deployed
- Subscription fees already consumed or used in part
4. Refund Request Process
To request a refund, please email us at [support@thetechquery.com] with:
- Your name
- Transaction ID
- Service or project name
- Reason for refund/cancellation
Our support team will review your request within 7 working days and respond with a resolution.
5. Mode of Refund
All approved refunds will be processed through the original method of payment. Processing time may vary depending on the bank or payment gateway.
6. Disputes
If a disagreement arises regarding project scope or deliverables, both parties will first attempt a resolution through mutual discussion. If unresolved, our internal review team will assess the situation for a fair resolution.
7. Changes to Policy
We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on our website and will be effective immediately.